Register for / Sign-On to Scotia OnLine Help

1. Register for Scotia OnLine
2. Sign-on to Scotia OnLine
3. Reset your password (forgotten)
4. Remember and nickname your card
5. Use a card that is not in your list of saved cards
6. Remove a saved card
7. Change your card nickname
8. Sign-on to Scotia OnLine using "Remember my Card"
9. Clear your browser's cache

1. Are there any service fees for Scotia OnLine?
2. When can I use Scotia OnLine?
3. What functions can I perform on Scotia OnLine?
4. Are there ways to register for Scotia OnLine other than via the internet?
5. What Scotiabank cards can I use to register for and sign-on to Scotia OnLine?
6. Do I need a special browser to use this feature?
7. What should I do if my card is lost or stolen?
8. What are security questions?
9. What is an Access Code?
10. What happens when I register my computer?
11. What is the Personal Phrase? (Only for Panama)
12. What is the eGrid? (Only for Panama)
13. How does "Remember my Card" work?
14. What is a nickname?
15. What are my card nickname options?
16. Why was I signed off automatically?
17. What should I do if my password is lost, stolen or otherwise tampered with?
18. What should I do if my eGrid is lost, stored, expired or damaged? (only for Panama)
19. How do I change my personal phrase? (only for Panama)
20. Does Scotia OnLine cause my computer to cache any of my financial information?
21. What are my responsibilities for securing my financial information?
22. What is a personal firewall?
23. Why do I need to get security products such as anti-virus software?
24. How do I report suspected fraud?
25. How do I get help?
26. How do I make a complaint?

Overview

Scotia OnLine allows you to bank outside of bank hours and from anywhere where Internet access is available.

You can view your account balances and history, pay your bills and transfer funds using Scotia OnLine.

From this page, you can:

• Register for Scotia OnLine

• Sign-on to Scotia OnLine

• Reset your password if you forgot it

• Remember and nickname your card

How to

• Register for Scotia OnLine[TOP]
  1. Go to the "Sign-On" page.
  2. Click on the "Register Now" link.
  3. Enter your personal information. Please note that your personal information must satisfy the rules displayed on the screen.
  4. Click on the "Submit" button.
  5. Type and retype your password. Please note that your password must satisfy the rules displayed on the screen.
  6. If Access Code is requested, type and retype your Access Code (Not applicable for all countries). Please note that your Access Code must satisfy the rules displayed on the screen.
  7. Click on the "Submit" button.
  8. Set security questions and answers. Please note that your questions and answers must satisfy the rules displayed on the screen.
  9. Choose whether or not to register your computer.
  10. Click on the "Submit" button.
  11. Create your Personal Phrase to verify the page authenticity when you sign on. (Only for Panama)
  12. Click on the "Submit" button. (Only for Panama)
  13. Select "Enroll Now" to Enroll to eGrid or "Continue without enrolling" if you wish to do it a later time. Please note you will need your eGrid when performing certain transactions such as setting up Bill payments and Funds Transfers (Only for Panama)
  14. If your enrollment was successful you will be presented with a "Registration Confirmed" message. Click on the "Sign-On to Scotia OnLine" button to start your Internet Banking session.
• Sign-on to Scotia OnLine [TOP]
  1. Go to the "Sign-On" page.
  2. Enter your card number and password (For Panama, enter only your card number).
  3. Review if your Personal phrase is displayed exactly as you created it and if so, enter your password (Only for Panama).
  4. Click on the "Enter Scotia OnLine" button.
  5. Answer the security question (if you have registered your computer you will not be presented with this option).
  6. Click on the "Submit" button.
  7. If your sign-on was successful you will be presented with your "Accounts Overview" screen.
• Reset your password (forgotten) [TOP]
  1. Go to the "Sign-On" page.
  2. Click on the "Forgot your Password?" link.
  3. Enter your personal information.
  4. Click on the "Submit" button.
  5. Type and retype your password. Please note that your password must satisfy the rules displayed on the screen.
  6. Click on the "Submit" button.
  7. If your password reset is successful you will be presented with a new screen with a successful "Password Reset Accepted" message.
  8. Click on the "Sign-On to Scotia OnLine" button to start the Internet Banking session.
• Remember and nickname your Card [TOP]
  1. Go to the "Sign-On" page.
  2. Click on "Remove Card".
  3. Enter your card number and password on the "ScotiaCard" and "Password" fields.
  4. Place a check mark in the checkbox next to "Remember my card".
  5. Enter the nickname in the "Nickname" field.
  6. Click on the "Enter Scotia OnLine" button.
• Use a card that is not in your list of saved cards [TOP]
  1. Go to the "Sign-On" page.
  2. Select the "Use another ScotiaCard" option.
  3. Enter your card number and password on the "ScotiaCard" and "Password" fields.
  4. Click on the "Enter Scotia OnLine" button.
• Remove a saved card [TOP]
  1. Go to the "Sign-On" page.
  2. Select the card.
  3. Click on the "Remove Card" button. Your card and nickname will be removed from the dropdown list and the cookie file will be deleted from your computer.
• Change your card nickname [TOP]
  1. Go to the "Sign-On" page.
  2. Click on "Remove Card".
  3. Enter your card number and password on the "ScotiaCard" and "Password" fields.
  4. Place a check mark in the check box next to "Remember my Card".
  5. Enter the new nickname in the "Nickname" field.
  6. Click on the "Enter Scotia OnLine" button.
• Sign-on to Scotia OnLine using "Remember my card" [TOP]
  1. Go to the "Sign-On" page.
  2. Your saved cards will appear in the "ScotiaCard" dropdown list. Select one of your saved cards.
  3. Enter your password.
  4. Click on the "Enter Scotia OnLine" button
• Clear your browser's cache [TOP]

  PC Instructions
  For Firefox 2 users:

  1. Select "Tools", then "Options"
  2. Select "Privacy" icon
  3. Locate the "Private Data" area and click "Clear Now" button
  4. In the "Clear Private Data" window, enable the cache check box
  5. Click the "Clear Private Data Now" button
  6. Click "OK"

  For Firefox 1.0 or 1.5 users:

  1. From the "Tools" menu, select "Options"
  2. Click "Privacy"
  3. In 1.5, select the "Cache" tab and then click the "Clear Cache Now" button
  4. In 1.0, click the "Clear" button, and then click "OK"

  For Internet Explorer 7 users:

  1. From the "Tools" menu, select "Internet Options"
  2. Choose "General" tab
  3. Under "Browsing History", click "Delete"
  4. Next to "Temporary Internet Files", click "Delete Files"
  5. Click "Close"
  6. Click "OK" to exit

  For Internet Explorer 6.x users:

  1. From the "Tools" menu, select "Internet Options"
  2. Choose "General" tab
  3. In the "Temporary Internet Files" section, click "Delete Files"
  4. To confirm the deletion, click "OK"
  5. In the "Internet Options" dialog box, click "OK"

  Macintosh Instructions
  For Firefox 2.x users:

  1. From the "Firefox" menu, select "Preferences"
  2. From the new window, click the "Advanced" icon
  3. Click the Network tab
  4. Under the "Cache" heading, click the "Clear Now "button, and then "OK"

  For Firefox 1.0 or 1.5 users:

  1. From the "Firefox" menu, select "Preferences"
  2. From the dropdown sheet, select "Privacy"
  3. In 1.5, select "Clear Cache" Now
  4. In 1.0, click the "Clear" button, and then "OK"

Frequently Asked Questions

• Are there any service fees for Scotia OnLine? [TOP]

No. There are no service fees for using Scotia OnLine.

• When can I use Scotia OnLine? [TOP]

The service is available 24 hours a day, 7 days a week, 365 days a year.

• What functions can I perform on Scotia OnLine? [TOP]

Scotia OnLine allows you to self-enroll, view your account balances and history, pay your bills, transfer funds between accounts, customize your Scotia OnLine, etc.

• Are there ways to register for Scotia OnLine other than via the Internet? [TOP]

Yes. You may also register for Scotia OnLine by contacting one of our Customer Service Representatives.

• What Scotiabank cards can I use to register for and sign-on to Scotia OnLine? [TOP]

You can register for and sign-on to Scotia OnLine with either a ScotiaCard or a Scotiabank Credit Card, but not with both. If you have both, please use your ScotiaCard. If you have only a Scotiabank Credit Card and no ScotiaCard, then you will need to register for Scotia OnLine by contacting one of our Customer Service Representatives.

• Do I need a special browser to use this feature? [TOP]

You must use one of our supported browsers, have your browser set to "accept cookies" and have your "JavaScript" option turned on.

• What should I do if my card is lost or stolen? [TOP]

If your card is lost or stolen, please contact a Customer Service Representative immediately.

• What are security questions? [TOP]

Security questions are an extra layer of protection that ensure that only you can access your bank accounts. These questions use information about your personal preferences and history, which is difficult to steal or duplicate, in order to prevent unauthorized account access and identity theft.

• What is an Access Code? [TOP]

The Access Code is an added layer of security that is required for high risk transactions, like adding or editing payees for bill payments.

• What happens when I register my computer? [TOP]

Registering your computer creates a link between your computer and your Scotia OnLine account. If you often access Scotia OnLine using the same computer, registering will make future access quicker and easier. Please only register computers that you use frequently and avoid registering public computers. You may have a maximum of three computers registered at one time.

• What is the Personal Phrase? (Only for Panama) [TOP]

Your Personal Phrase is an enhanced level of security that allows you to verify the site authenticity before providing your password.

• What is the eGrid? (Only for Panama) [TOP]

The eGrid is a dynamic enhanced level of security you will use when performing certain transactions such as setting up Bill payments and Funds Transfers recipients.

• How does "Remember my Card" work? [TOP]

When you select the "Remember my Card" option, your browser will create a small file called a "cookie". This cookie will store your card number (in encrypted format) and an optional nickname on your computer's hard drive. You will still be required to enter your password every time you want to sign-on.
In order to take advantage of this feature your browser settings must be set to "accept cookies". This feature is specific to the particular browser that you have installed on your computer.

• What is a nickname? [TOP]

If you use the "Remember my Card" feature, you also have the option to assign a "nickname" to your card (e.g., "Sam"). The nickname is a personalized description that will appear alongside your "masked" card number in a dropdown menu on the sign-on.

• What are my card nickname options? [TOP]

When you create your card nickname, it:

• Must be maximum 8 characters in length

• May contain alphanumeric characters only

• Why was I signed off automatically? [TOP]

If you are away from Scotia OnLine for more than 10 minutes, an interruption to your session will occur. You will then be required to sign back by re-entering your card number and password. These are measures taken for your online security and protection.

• What should I do if my password is lost, stolen or otherwise tampered with? [TOP]

If you suspect or know that your password has been lost, stolen or otherwise tampered with, immediately re-select a new password by using the "Change Password" function on the Scotia OnLine home page. If you suspect that your accounts have been tampered with, please contact a Customer Service Representative and report it immediately.

• What should I do if my eGrid is lost, stored, expired or damaged? (only for Panama) [TOP]

If you suspect or know that your eGrid has been lost, stolen, has been damaged, or has expired, reset your eGrid by using the "Resest eGrid" function on the Scotia OnLine Preferences - Security page. If you suspect that your accounts have been tampered with, please contact a Customer Service Representative and report it immediately.

• How do I change my personal phrase? (only for Panama) [TOP]

To change your personal phrase, use the "Change personal Phrase" function on the Scotia OnLine Preferences - Security page.

• Does Scotia OnLine cause my computer to cache any of my financial information? [TOP]

Yes. Pages within Scotia OnLine are stored in your browser's cache on your computer's hard drive. As such, we strongly recommend that you clear your computer's cache after you sign-out.

• What are my responsibilities for securing my financial information? [TOP]

It is important that you take steps to protect your information on your personal computer. Scotia OnLine is a protected environment which meets the highest internet security standards. While we take strong measures to ensure the security of your financial transactions and the confidentiality of your information, it is extremely important that you also take precautions to ensure that your information remains safe and secure. We advise customers to read about these topics and follow the recommended safe computing practices. Also, consider the following:

1. Do not disclose your card number to anyone.
2. Choose a password that is easy for you to remember yet difficult for others to guess, do not write it down, and do not disclose it to anyone.
3. Make it a habit to change your password regularly. We recommend doing this at least once every month.
4. If your password has been lost, stolen or tampered with, please change it immediately and contact a Customer Service Representative to report it immediately.
5. Do not leave your computer unattended during a Scotia OnLine session.
6. When you have completed your Scotia OnLine session, always exit Scotia OnLine by clicking on the "Sign-Out" button. Additionally, always end your on-line session by closing your browser.

• What is a personal firewall? [TOP]

Personal firewall software is an effective barrier against hacker break-ins, and safeguards your online financial transactions from online criminals. Personal firewall software can also help keep users protected from identity theft, and the unauthorized installation of programs. Firewalls control the flow of information between internal and external computers in a network.

• Why do I need to get security products such as anti-virus software? [TOP]

Security products like anti-virus software are designed to help online users better protect their computers and private information.

• How do I report suspected fraud? [TOP]

Please go to our "Report Online Fraud" page for full details and information.

• How do I get help? [TOP]

For help with your computer or internet service, please call your computer vendor or your internet service provider.
You have many options to get help with Scotia OnLine. You can use the "Help" button that appears at the top of every page. For further assistance you can contact a Customer Service Representative.

• How do I make a complaint? [TOP]

Please see our "Contact Us" page for contact information.