Sign-On to Scotia OnLine Help - Answer Security Question

1. Sign-on to Scotia OnLine

1. What should I do if the answer I submitted was not accepted?
2. What happens when I register my computer?

Overview

As part of its enhanced security measures, Scotia OnLine allows you to create a set of personalized questions and answers that will be required for future sign-on attempts.

These security questions use personal information that only you know - such as personal preferences or history - in order to prevent unauthorized account access and identity theft. This type of information is difficult to steal or duplicate, which helps Scotia OnLine confirm that you are the only person accessing your accounts.

In order to gain access to Scotia OnLine, you must answer the question on this page correctly.

From this page you can:

• Answer your security question

• Register your computer

How to

• Sign-on to Scotia OnLine [TOP]
  1. Go to the “Sign-On” page.
  2. Enter your card number and password.
  3. Click on the “Enter Scotia OnLine” button.
  4. Answer the security question (if you have registered your computer you will not be presented with this option).
  5. Click on the "Submit" button.
  6. If your sign-on was successful you will be presented with your "Accounts Overview" screen.

Frequently Asked Questions

• What should I do if the answer I submitted was not accepted? [TOP]

Please check and make sure that you answered the security question in the same way that you have in the past. Scotia OnLine remembers your previous answers and requires you to give the same replies during subsequent sign-on attempts.

If you are still unable to access Scotia OnLine, please contact a Customer Service Representative to assist you.

• What happens when I register my computer? [TOP]

Registering your computer creates a link between your computer and your Scotia OnLine account. If you often access Scotia OnLine from the same computer, registering it will make future access quicker. You may register a maximum of three computers.