Bill Payment Help - Manage, Edit and Delete Payees

1. Add a payee
2. Edit a payee
3. Delete a payee
4. Reset your Access Code (forgotten) (Does not apply for Panama)
5. Reset your eGrid (damaged, lost, expired, locked) (Only for Panama)

1. Why does a bill payment company not appear in my list of current payees?
2. Why does a bill payment company not appear in the list of payees available?
3. What is an Access Code? (Does not apply for Panama)
4. What is an eGrid? (Only for Panama).
5. Why am I prompted to enroll to eGrid? (Only for Panama).
6. How do I answer the eGrid challenge? (Only for Panama).
7. What happens if I don’t enter the right answer to the eGrid challenge? (Only for Panama).
8. Why do I get a message saying that the eGridchallenge has expired? (Only for Panama).
9. What should I do if my eGrid is lost, stolen, expired or damaged? (only for Panama).

Overview

A payee is a company to whom you pay your bills.

 

From this page you can:

• Search for available payees and add new payees to your current payees list

• Review your list of current payees

• Edit a current payee

• Delete a current payee

How to

• Add a payee[TOP]
  1. Click on the "Banking" tab.
  2. Click on the "Bill Payment" sub-tab.
  3. Click on the "Manage Payees" button.
  4. Enter the answer to the eGrid challenge (only for Panama).
  5. Click on the "Submit" button.
  6. Start typing the bill payment company name and select the bill payment company you are looking for from the list.
  7. Enter your payee account.
  8. Enter your Access Code. (Does not apply for Panama)
  9. Click on the "Submit" button.
  10. Review your payee's information.
  11. Click on the "Confirm" button.
• Edit a payee [TOP]
  1. Click on the "Banking" tab.
  2. Click on the "Bill Payment" sub-tab.
  3. Click on the "Manage Payees" button.
  4. Enter the answer to the eGrid challenge (only for Panama).
  5. Click on the "Submit" button.
  6. Select the payee you want to edit.
  7. Click on the "Edit" button.
  8. Edit payee information.
  9. Enter your Access Code. (Does not apply for Panama)
  10. Click on the "Confirm" button.
• Delete a payee [TOP]
  1. Click on the "Banking" tab.
  2. Click on the "Bill Payment" sub-tab.
  3. Click on the "Manage Payees" button.
  4. Enter the answer to the eGrid challenge (only for Panama).
  5. Click on the "Submit" button.
  6. Select the payee you want to delete.
  7. Enter your access code (Does not apply for Panama)
  8. Click on the "Delete" button.
  9. Click on the "Confirm" button.
• Reset your Access Code (forgotten) (Does not apply for Panama) [TOP]
  1. Click on 'Reset Access Code' link next to the Access Code text box.
  2. Enter your personal information.
  3. Click on the "Submit" button.
  4. Type and retype your new Access Code. Please note that your Access Code must satisfy the rules displayed on the screen.
  5. Click on the "Submit" button.
• Reset your eGrid (Only for Panama) [TOP]
  1. Click on the "Preferences" tab.
  2. Click on the "Security Settings" sub-tab.
  3. Click on the "Reset eGrid" button.
  4. Answer the security question.
  5. Click on the "Submit" button.
  6. Click on the "Download" button
  7. Save and/or Print your eGrid.
  8. Click on the "Done" button.

Frequently Asked Questions

• Why does a bill payment company not appear in my list of current payees? [TOP]

To see a bill payment company in your list of payees you have to add that payee.

• Why does a bill payment company not appear in the list of payees available? [TOP]

To be able to pay a bill, your payee must be an institution that subscribes to Scotiabank's bill payment service. This list of companies continues to grow on a regular basis.

• What is an Access Code? (Does not apply for Panama) [TOP]

The Access Code is an added layer of security that is required for high risk transactions, like adding or editing payees for bill payments.

• What is the eGrid? (Only for Panama) [TOP]

The eGrid is a dynamic enhanced level of security you will use when performing certain transactions such as setting up Bill payments and Funds Transfers recipients.

• Why am I prompted to enroll to eGrid? (Only for Panama). [TOP]

You are being prompted to enroll to eGrid when you select to perform certain activities such as managing payees, which require a second level of authentication and you haven’t enrolled before or your eGrid has expired or you have selected to reset your eGrid

• How do I answer the eGrid challenge? (Only for Panama). [TOP]

• Locate the required coordinates on your eGrid.

• Enter the corresponding values in each of the boxes.

• Click on "Submit".

• What happens if I don’t enter the right answer to the eGrid challenge? (Only for Panama). [TOP]

If you don’t enter the right answer to your eGrid challenge, you can try again. You can try up to three times, after which your eGrid will be locked and you will need to reset your eGrid to continue through the Preferences menu – Security page.

• Why did I get a message saying that the challenge has expired? (Only for Panama). [TOP]

The eGrid challenge expires after two minutes. If you take more than two minutes to submit the answer, a new eGrid challenge will be prompted.

• What should I do if my eGrid is lost, stolen, expired or damaged? (only for Panama) [TOP]

If you suspect or know that your eGrid has been lost, stolen, damaged, or has expired, reset your eGrid by using the "Reset eGrid" function on the Scotia OnLine Preferences – Security page to obtain a new personalized eGrid.